If you have uploaded a file and you do not see a thumbnail or preview, please consider the following:
If an asset’s preview or thumbnail is not appearing, you can choose the Repair option to fix it. (Click image to enlarge.)
- Depending on the load on the server being used to render previews and thumbnails for your Picturepark, it might take some time after a new file is added before you can see a thumbnail or preview.
If after a few moments you can still not see a thumbnail or preview for the asset, you can try the Repair option in the Asset Detail window. Note that access to this option is governed by user rights/permissions. (see image)
Note: If you’re uploading a file for which Picturepark will not render a thumbnail or preview, it’s possible that the format is not currently supported or that there might be a problem with the file. Please send the file to Picturepark for testing. Or, if it’s too big for email (> 10 MB), tell us the Asset ID number, which you’ll find at the bottom of the Asset Detail window. (see image)